Privacy Policy

Effective Date: July 23, 2026

This Privacy Policy (hereinafter — the «Policy») defines the procedure for processing and protecting personal data of users of the website https://cdek-world.com/ (hereinafter — the «Site») and applies to all information that Individual Entrepreneur Nikitina Galina Gennadievna (hereinafter — the «Operator») may obtain about the user while using the Site.

Operator:
Ie. Nikitina G.G.
Address: Kazan, st. Dekabristov, 133, BC «Tyubeteyka»
Phone: +7 (962) 558 89-77
Email: worldcdek@gmail.com

By using the Site, the user unconditionally agrees to this Policy and the terms of processing of their personal data specified herein. If the user does not agree with these terms, they must refrain from using the Site.

1. Terms and Definitions

1.1. Personal Data — any information relating directly or indirectly to an identified or identifiable natural person (personal data subject).
1.2. Processing of Personal Data — any action (operation) or set of actions performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction.
1.3. User — a visitor to the Site who has filled out a feedback form or service order form.
1.4. Cookies — small text files placed on the user’s device when visiting the Site.

2. Purposes of Personal Data Collection

The Operator collects and processes the personal data of users for the following purposes:

  • Provision of cargo delivery services (including through the CDEK service) and customer support.
  • Processing of requests left through feedback forms on the Site.
  • Communication with the user, including sending notifications, inquiries, and information regarding the use of the Site and the services provided.
  • Improving the quality of the Site and analyzing audience preferences.
  • Prevention of fraudulent activities and ensuring security.

3. What Data Is Collected

3.1. Data voluntarily provided by the user:

  • Full name (first name, last name, patronymic if applicable).
  • Contact phone number.
  • Email address.
  • City / address of shipment and delivery of cargo.
  • Any other information that the user enters into the forms on the Site.

3.2. Data collected automatically:

  • IP address.
  • Browser type and operating system.
  • Date and time of the visit to the Site.
  • Addresses of requested pages.
  • Referrer data (information about the site from which the user came).
  • Cookies. The user can disable the saving of cookies in their browser settings.

4. Legal Basis for Processing Personal Data

The Operator processes the user’s personal data on the basis of:

  • The user’s consent to the processing of their personal data (Article 6, Part 1, Clause 1 of Federal Law No. 152-FZ).
  • Performance of a contract to which the user is a party (Article 6, Part 1, Clause 5 of Federal Law No. 152-FZ).

5. Procedure for Collection, Storage, and Transfer of Data

5.1. The Operator ensures the security of personal data and takes all necessary measures to prevent unauthorized access.
5.2. Data is stored on servers located on the territory of the Russian Federation, in compliance with legal requirements.
5.3. The Operator has the right to transfer personal data to third parties only in the following cases:

  • For the provision of services (e.g., transferring data to the CDEK transport company for arranging delivery).
  • Upon request of authorized state bodies (in cases provided for by the legislation of the Russian Federation).
  • To protect the rights and legitimate interests of the Operator.

5.4. The Operator does not carry out cross-border transfer of personal data (outside the Russian Federation) without the explicit consent of the user and compliance with legal requirements.

6. Processing and Storage Periods

Personal data is processed until the purposes of their collection are achieved, as well as within the periods established by the legislation of the Russian Federation (including for the storage of financial and accounting records). After the need for processing ceases, the data is subject to destruction or depersonalization.

7. User Rights

The user has the right to:

  • Obtain information about what personal data of theirs is stored by the Operator.
  • Request clarification, blocking, or destruction of their personal data if it is incomplete, outdated, inaccurate, or obtained illegally.
  • Withdraw consent to the processing of personal data at any time by sending a corresponding request to the Operator.
  • Appeal the actions (inaction) of the Operator to the authorized body (Roskomnadzor).

8. Data Security Measures

The Operator takes necessary organizational and technical measures to protect personal data from unlawful or accidental access, destruction, modification, blocking, copying, and other unauthorized actions, including:

  • Use of secure communication channels (HTTPS).
  • Restriction of access to data for employees directly involved in processing.
  • Regular software updates.

9. Final Provisions

9.1. This Policy is a public document and is posted in open access on the Site.
9.2. The Operator has the right to make changes to this Policy. The new version comes into force from the moment it is published on the Site, unless otherwise provided by the new version.
9.3. All questions and suggestions related to this Policy should be sent to the email address: worldcdek@gmail.com or by phone: +7 (962) 558 89-77.

10. Operator Details

Individual Entrepreneur Nikitina Galina Gennadievna
Phone: +7 (962) 558 89-77
Email: worldcdek@gmail.com